CANCELLATION AND REFUND POLICY
When you book a tour, we schedule guides and staff for your adventure and reserve spots for you (turning away other guests). As a result we require a 48 hour notice for cancellations and rescheduling of tours. This also applies to reservations made less than 48 hours in advance.
We ask you to arrive 30 minutes prior to your reserved tour time. If you arrive late and we have to start your tour without you, you will not receive a refund. Please plan ahead so that you do not miss your tour.
GROUPS AND SPECIAL OUTINGS
Share the adventure with school and church groups, business teams, birthday and wedding parties. Call or email us at firstname.lastname@example.org and we’ll be happy to help you organize your next group outing!
SHOULD I TIP MY GUIDES ?
Our guides are professionally trained to ensure that you have a reasonably safe, enjoyable, and memorable experience. Tipping is not required but is greatly appreciated!
We play in the rain! Even if there is bad weather where you are, that does not necessarily mean there is bad weather at Canopy Ridge Farm. Truly magical tours have occurred before, during, and after a passing shower. We may postpone tours up to 30 minutes to allow for thunderstorms to pass. In the event thunderstorms do not pass after 30 minutes, we are very flexible with rescheduling and refunds. We will contact you if we are certain your tour will not run. If you have concerns about the weather, please give us a call.