Frequently Asked Questions
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CANCELLATION AND REFUND POLICY
When you book a tour, we schedule guides and staff for your adventure. As a result we require a 48 hour notice for cancellations and rescheduling of tours.
Check-in is 30 minutes BEFORE your reserved tour time. If you arrive late and we have to start your tour without you, refunds are not given. Please arrive 30 minutes BEFORE your reserved tour time and have all breaks and storage of loose items complete by 15 minutes BEFORE tour time.
GROUPS AND SPECIAL OUTINGS
Share the adventure with school and church groups, business teams, birthday and wedding parties. Call or email us at firstname.lastname@example.org and we would be happy to help you organize your next group outing!
SHOULD I TIP MY GUIDES ?
Our guides are professionally trained to ensure that you have an enjoyable, safe and memorable experience. Tipping is not required but is greatly appreciated!
Even if there is bad weather where you are, that does not necessarily mean there is bad weather at Canopy Ridge Farm. Truly magical tours have occurred before, during and after a passing summer shower. We zipline rain or shine and provide disposable rain ponchos free of charge to all guests. We may postpone tours in order to allow for weather systems to pass and we will contact you if we are certain your tour will not run. If you have concerns about the weather, please give us a call. We are very flexible with rescheduling and refunds should a storm system move through during your reserved time.
Release of Liability
All participants are required to sign an electronic acknowledgment of risk and release of liability waiver before your scheduled tour. Children under the age of 18 must have a legal guardian sign for them. Without parental consent and signature minors will not be permitted on the tour and will not be refunded. The release form below is for previewing purposes only. Once a tour is scheduled, a link will be provided to complete the official electronic release form(s).