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FAQ

Frequently Asked Questions

Zip line Tours

Who can participate?
Our zip line course was designed to accommodate a wide variety of participants ages 4 and up.  
Our maximum weight limit is 260lbs and the minimum weight required to ride all 6 lines by yourself is 75lbs.  Children weighing under 45lbs will be considered "Tandem Riders" and must ride tandem with another participant on all 6 lines.  Children weighing between 45 and 75lbs will need to purchase a "Child" ticket and will be required to ride tandem on 3 of the ziplines.  Combined weight of tandem pairs must not exceed our 260lb maximum weight limit.  Please feel free to contact us if you have any questions about this policy. 

How long does the canopy tour last?
Tours average 1 1/2 hours.

What about non-participants?
Due to the nature of our mountainous park, non-participants are unable to watch ziplining guests beyond the initial gear-up area.  Non-Participants are welcome to enjoy our relaxing river deck (perfect for picnics) or take a short drive down the road to explore the many shops, restaurants, hiking trails and entertainment options nearby. 

Are reservations required?
Advance reservations are highly recommended. You can make a reservation by calling us at 828-625-4500. We except VISA, MasterCard, American Express and Discover Card. Each tour has a limited number of spots available, so if you reserve a spot for 4 people, the charge will be for 4 people. If you do not make an advance reservation, we will do everything we can to work you into a tour.

Are zip ines safe?
Canopy Ridge Farm has been engineered for safety and meets or exceeds all industry standards set by the ACCT and PRCA for zipline construction. Our cables are rated at over 23,000 lbs break strength. We do not use hand braking and the cables are out of reach when zipping. We do not have any rappels and there are no ladders to climb.

Can I bring my phone/camera?
Yes! We encourage you to capture your memories with your phone/camera. If you're worried about dropping it, we do also offer GoPro rentals so you can take home an HD video recording of your entire experience on a 16 GB SD card. 

General FAQ's

CANCELLATION AND REFUND POLICY
When you book a tour, we schedule guides and staff for your adventure.  As a result we require a 48 hour notice for cancellations and rescheduling of tours.

SHOULD I TIP MY GUIDES ?
Our guides are professionally trained to ensure that you have an enjoyable, safe and memorable experience.  Tipping is not required but is greatly appreciated!

LATE ARRIVALS
We ask you to arrive 20 minutes prior to your reserved tour time. If you arrive late and we have to start your tour without you we will make every effort to put you on a later tour.

GROUPS AND SPECIAL OUTINGS
Share the adventure with school and church groups, business teams, birthday and wedding parties.  Call or email us at info@canopyridgefarm.com and we would be happy to help you organize your next group outing!

WEATHER POLICY
Even if there is bad weather where you are, that does not necessarily mean there is bad weather at Canopy Ridge Farm. Lake Lure area weather can be unpredictable. Truly magical tours have occurred before during and after a passing summer shower. If you have concerns about the weather, please give us a call. We may postpone tours in order to allow for weather systems to pass. We will contact you if we are certain your tour will not run and you can reschedule your tour.

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Release of Liability

All participants are required to sign an acknowledgment of risk and release of liability waiver before your scheduled tour. Children under the age of 18 must have a legal guardian sign for them. Without parental consent and signature minors will not be permitted on the tour and will not be refunded.

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