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FAQ

Frequently Asked Questions

Zip line Tours

How long does the canopy tour last?
Tours average 1 1/2 hours.

Who can participate?
Our zip line course was designed to accommodate a wide variety of participants ages 4 and up, weighing up to 260lbs. Please call to inquire about children under 4 years of age.

What is Tandem?
Participants who weigh under 75lbs may need extra weight in order to make it through all of our ziplines. We allow these guests to ride Tandem (with a partner) on some or all of our ziplines. Tandem riders may be attached to anyone of their choosing in the tour, so long as their combined weight is under 260lbs. Guests who weigh under 45lbs must ride tandem on all 6 ziplines and may purchase the Tandem ticket. Guests who weigh more than 45lbs may ride at least 3 of the ziplines by themselves and must purchase either the Child or Adult zipline ticket. If you purchase the incorrect zip ticket we may need to adjust your ticket total at check in. Please call our office if you have any questions.

What about non-participants?
Due to the nature of our mountainous park, non-participants are unable to watch ziplining guests beyond the initial gear-up area.  Non-Participants are welcome to enjoy our relaxing river deck (perfect for picnics) or take a short drive down the road to explore the many shops, restaurants, hiking trails and entertainment options nearby. 

Are reservations required?
Advance reservations are highly recommended. You can make a reservation online or by calling us at 828-625-4500. We accept VISA, MasterCard, American Express and Discover Card. Each tour has a limited number of spots available, so if you reserve a spot for 4 people, the charge will be for 4 people. If you do not make an advance reservation, we will do everything we can to work you into a tour.

Are zip ines safe?
Canopy Ridge Farm has been engineered for safety and meets or exceeds all industry standards set by the ACCT and PRCA for zipline construction. Our cables are rated at over 23,000 lbs break strength. We do not use hand braking and the cables are out of reach when zipping. We do not have any rappels and there are no ladders to climb.

Can I bring my phone/camera?
Yes! We encourage you to capture your memories with your phone/camera. If you’re worried about dropping it, we sell universally sized elastic phone cords for $6. If you’d prefer to save some battery and leave your phone behind, we also offer GoPro rentals so you can video record the entire tour with one of our hands-free, helmet mounted cameras. GoPro rentals are only $25 and include a 16GB SD card that you take home for no additional charge.

General FAQ's

CANCELLATION AND REFUND POLICY
When you book a tour, we schedule guides and staff for your adventure.  As a result we require a 48 hour notice for cancellations and rescheduling of tours.

SHOULD I TIP MY GUIDES ?
Our guides are professionally trained to ensure that you have an enjoyable, safe and memorable experience.  Tipping is not required but is greatly appreciated!

LATE ARRIVALS
We ask you to arrive 20 minutes prior to your reserved tour time. If you arrive late and we have to start your tour without you we will make every effort to put you on a later tour.

GROUPS AND SPECIAL OUTINGS
Share the adventure with school and church groups, business teams, birthday and wedding parties.  Call or email us at info@canopyridgefarm.com and we would be happy to help you organize your next group outing!

WEATHER POLICY
Even if there is bad weather where you are, that does not necessarily mean there is bad weather at Canopy Ridge Farm. Truly magical tours have occurred before, during and after a passing summer shower. We zipline rain or shine and provide disposable rain ponchos free of charge to all guests.  We may postpone tours in order to allow for weather systems to pass and we will contact you if we are certain your tour will not run.  If you have concerns about the weather, please give us a call. We are very flexible with rescheduling and refunds should a storm system move through during your reserved time.

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Release of Liability

All participants are required to sign an acknowledgment of risk and release of liability waiver before your scheduled tour. Children under the age of 18 must have a legal guardian sign for them. Without parental consent and signature minors will not be permitted on the tour and will not be refunded.

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